Navigraph Privacy Policy

Navigraph is committed to protecting and respecting your privacy.

This policy, together with our Terms of Service, sets out how we collect, store and process any personal information that we gather through our website, our software, or that you provide to us directly. Please read this policy carefully to understand our views and practices regarding your personal information and how we will treat it.

By accepting the Terms of Service, you are accepting and consenting to the practices described in this policy. Should we ask you to provide certain information by which you can be identified when using this website, or our software, then you can be assured that it will only be used in accordance with this Privacy Policy.

According to the General Data Protection Regulation (GDPR) (EU) 2016/679:

      We clearly state the purpose for collecting personal information from you. We do that via this Privacy Policy.

      We limit the amount of personal information we collect from you to only include information which is necessary. This is illustrated in a table below.

      We always ask permission to process your personal information in such cases where your permission is needed.

      We use sufficient security measures to protect your personal information, and we demand that partners processing information on our behalf also use sufficient security measures.

      We respect your right to review your personal information stored with us, and the right for you to edit and delete this personal information.

We may change this Privacy Policy from time to time by updating this page. You should check this page frequently to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

1. Information we may collect about you

Purposes of processing

Legal bases of processing

Personal information collected

To deliver data during subscription period

       Performance of contract: Subscription as described in Terms of Service



       Payment information

       Purchase history

       User ID


To comply with tax and accounting laws

       Legal requirement



       Purchase history

       User ID


To promote goods and services

       Performance of contract: Email messages as described in Terms of Service




       Purchase history

       User ID


To improve website and software

       Terms of Service


       User ID

       Usage history

To facilitate installation and maintenance of addon datasets


       User ID

       Installed flight simulation related software

To provide aircraft position for moving maps and other context dependent software functions


       User ID

       Installed flight simulation related software

       Aircraft position

To identify you in support forum



       Avatar picture

To identify you in support email system




       Any contact information you may have in your email footer


1.1. Information you provide to us

You may provide us with information by filling in forms on our website or by corresponding with us by email, or posting in our support forum. This includes information you provide when you register for an account, purchase a subscription, or request support. The personal information you provide may include your name, email address, username, personal interests, preferences, payment information and other information about yourself to enable us to provide you with software products and customer service. By providing us with this information, you expressly consent to our use of your personal information in accordance with this Privacy Policy.

1.2. Information we collect about you

When you visit our website we may automatically collect information about your computer, including your IP address, information about your visit, your location, your browsing history, and how you use our website. This information may be combined with other information you provide to us, as described above.

When you use our software we may automatically collect information about your computer, including your IP address, which flight simulation related software you have installed on your computer, the location of your airplane within the simulator, and how you use the software.

2. What we do with the information we gather

We require this information to understand your needs and interests and provide you with a better service, and in particular for the following reasons:

      for internal record keeping

      to improve our products, services and offerings

      to send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

      to contact you occasionally for market research purposes via email

      to customise our website according to your purchase history and interests

      to provide certain software functionality depending on geographic context, such as for example moving maps

3. How we use your personal information

We use personal information about you in connection with the following purposes:

Fulfilling your requests:

      to provide you with news, information, products and services that you request from us

      to complete any transaction that you are undertaking with us

      to administer any promotion, survey or competition that you enter via our website

      to allow you to participate in interactive features of our service such as our forum, when you choose to do so


      to provide you with information about goods and services we or our partners offer that are similar to those that you have already purchased or enquired about

      to provide you with information about goods or services that may interest you

      to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you, which may be based on your activity on our website

      to make suggestions and recommendations to you about goods or services that may interest you, which may be based on your activity on our website

Service Improvements and account management:

      to ensure that content from our site is presented in the most effective manner for you

      to administer our site and for internal business administration and operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes

      to notify you about changes to our service and to send you service emails relating to your account

      as part of our efforts to keep our site safe and secure

      to manage and operate your account with us

4. Where we store your personal information

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online.

The information that we collect from you may be transferred to, and stored in, a country outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. The laws in some countries may not provide as much legal protection for your information as in the EEA. By accepting the Terms of Service, and submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk.

5. How long we store your personal information

We store your personal information for as long as we need to fulfil the purposes for which the personal information was collected. (Swedish tax authorities require payment information to be stored for seven and a half years.)

6. How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies allow websites to respond to you as an individual and tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site and to provide interest-based advertising.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You may adjust the settings on your browser to refuse cookies but some of the services on our website may not work if you do so.

7. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

8. Controlling your personal information

You have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to prevent such processing by checking or unchecking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by updating your preferences of your user account.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting as part of our service as a news and information provider.

Under the General Data Protection Regulation (GDPR) (EU) 2016/679, you have a right to download, modify or delete personal information which we hold about you.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at and we will promptly correct any information found to be incorrect.

9. Email marketing

Please sign in to your account to set your email subscription preferences. If you do not have an account you can unsubscribe from all email marketing lists using the unsubscribe link included at the end of every email.

10. Contact information

10.1. Data controller

The data controller is Navigraph KB (SE969697064001), Stora Nygatan 7, 111 27 Stockholm, Sweden.